Sector: Online food delivery and services
Founded: 2014
Valuation: $13.3 billion (2024)

Company Overview: Swiggy, founded in 2014, is one of India's leading food delivery platforms. The company scaled quickly, handling millions of orders daily while introducing new verticals like Swiggy Instamart (grocery delivery) and Swiggy Genie (hyperlocal delivery).

Challenges encountered:

• Managing large-scale operations with thin margins in a highly competitive market where financial inefficiencies could severely impact profitability.
• The need to integrate complex logistical systems with financial operations, including payments to delivery partners, restaurants, and other stakeholders.
• Continuous pressure to raise capital for further expansion and operational growth.

Solutions Implemented:

• Swiggy introduced financial automation systems to streamline cash flows, payments, and accounting for delivery partners and restaurants, reducing manual intervention and errors.
• The company developed cost-control mechanisms across its delivery fleet, ensuring optimal resource allocation and logistics efficiency.
• Swiggy implemented rigorous financial planning by using data analytics to forecast demand, reduce food wastage, and improve overall financial performance.

Outcomes Attained:

• Swiggy was able to improve its operational efficiency by 25%, reducing costs associated with logistics and increasing its gross margins.
• The company attracted significant funding, achieving a valuation of $10.7 billion, and successfully expanded its service offerings to grocery and local deliveries.
• Through tight financial management and strategic partnerships, Swiggy solidified its position as a leader in the food delivery market.